Effective 29 October 2026.
Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, including rights under the Australian Consumer Law.
1. Booking and payment
1.1 An enquiry does not reserve a date. We first confirm availability and suitability, then send a quote. Unless the quote says otherwise, quotes are valid for 14 calendar days.
1.2 A booking is confirmed when the quoted amount has been paid and V1 Party Radio has issued written booking confirmation. Payment is normally made in full through the payment link supplied with the quote. If another payment method is agreed with us, we may record the booking as paid manually.
1.3 Your accepted quote controls the price, package, event date, service window and selected extras. We will not add a charge without first agreeing the additional price with you.
1.4 If we take payment and then decline the booking before confirmation, that payment will be refunded in full.
2. What V1 Party Radio provides
2.1 V1 Party Radio prepares and delivers a customised online event music stream for the event in your booking. Depending on your selected package and quote, this may include your chosen music, personalised radio sweepers, family or friend greetings, a unique event page, guest song requests and a QR request experience.
2.2 Package inclusions, playback hours, revision allowances and extras are those shown on the current package information and your accepted quote. If there is a difference, the accepted quote for your booking takes priority.
2.3 The service is prepared and delivered remotely. Unless expressly included in your quote, it does not include an onsite DJ, MC, live mixing, speakers, microphones, cables, a playback device, venue internet, onsite installation or a technician at your event.
2.4 V1 Party Radio is a live stream. Pausing your device does not pause the station; when you press play again you rejoin the live stream. Exact second-by-second cueing for entrances, speeches, ceremonies or similar moments is not guaranteed unless separately agreed in writing.
3. Your responsibilities
3.1 You must give us accurate event information and provide the requested music preferences, names, pronunciations, content choices and approvals by the deadlines we give you. Late material or changes may not be possible once production is underway.
3.2 You are responsible for providing a suitable charged phone, tablet or computer, appropriate speakers, power and a reliable internet connection at the event. We strongly recommend using the supplied sound-check experience on the device and connection you intend to use.
3.3 You are responsible for checking with your venue whether separate public-performance music permissions are needed for your event.
3.4 You must not knowingly submit unlawful, abusive or infringing material. We may refuse or remove material where reasonably necessary to comply with law, protect another person or deliver the service safely.
4. Music, revisions and booking changes
4.1 You can shape the music through your Party Brief, including styles, playlists, must-plays, songs to avoid and explicit-content preferences. Music remains subject to availability, the agreed service and applicable rights or technical restrictions.
4.2 The number of included revision rounds is determined by your package or accepted quote. Corrections to our own mistakes do not use an included revision. Additional or late changes may be accepted where practical; any extra charge will be agreed with you before the work is done.
4.3 A request to change the event date, start time or booked service window is subject to availability. We will confirm any effect on price or preparation before the change becomes binding.
5. Guest requests and event access
5.1 Guest song requests are available only when enabled for the booking. Guests can request from the catalogue made available for that event. A request is not a guarantee that a particular song will play, or that it will play immediately, because requests remain subject to availability, event timing, the request queue and the organiser's settings.
5.2 Each event uses its own event link. The link is intended for the organiser and invited guests, but it is not identity-verified access and may be forwarded by someone who receives it.
5.3 Event listening and request access are limited to the access period configured for that booking. After the event expires, listening and request controls are removed. The event link does not provide continuing access to V1 Party Radio or to another customer's event.
6. Cancellation and date changes
6.1 You may cancel your booking by writing to [email protected]. The following percentages are the maximum cancellation charge for a voluntary customer cancellation, and do not override rights you may have under Australian Consumer Law:
- 30 or more calendar days before the event: up to 10% of the booking price.
- 14–29 calendar days before the event: up to 25%.
- 7–13 calendar days before the event: up to 50%.
- 2–6 calendar days before the event: up to 75%.
- Less than 48 hours before the booked start, or a no-show: up to 100%.
6.2 Any cancellation charge will not exceed our reasonable net loss from the cancellation, taking into account work already completed, unavoidable costs, costs we avoid and any replacement booking. Any refundable balance will be calculated and explained to you.
6.3 If you would prefer to move the event rather than cancel it, ask us as early as possible. A date transfer may be offered subject to availability and any price difference or additional work agreed in advance.
6.4 If V1 Party Radio cancels a confirmed booking because we cannot provide the agreed service, amounts paid for the service we do not provide will be refunded, subject to any greater rights available under law.
7. Technical delivery and service problems
7.1 Because the service is streamed online, successful playback depends partly on your device, speakers, power, local network and venue internet. Problems caused solely by customer or venue equipment, power or internet may not entitle you to a refund where the V1 service itself remained available.
7.2 If a problem is on our side, contact us as soon as practical using the support details supplied for your booking. We will take reasonable steps to restore the service or provide a practical alternative where possible.
7.3 If V1 Party Radio completely fails to provide any usable booked playback because of a failure on our side and no effective alternative is supplied, we will refund the affected booking price. Partial failures will be assessed according to their actual impact and any rights or remedies available under Australian Consumer Law.
7.4 We do not guarantee a particular number of songs, guest requests, greetings played, guest participation or entertainment outcome. We do undertake to provide the agreed service with due care and skill.
8. Personal information and recordings
8.1 We collect and use booking information, event preferences, communications, technical information and, where selected, personal greeting recordings to prepare and deliver the service. Full details, including retention and privacy requests, are in our Privacy Policy.
8.2 Anyone submitting a greeting or other personal recording must have permission to submit the material for the booked event. Submission for an event does not give V1 Party Radio permission to reuse the recording for advertising, another event, voice cloning or AI training without separate permission.
9. Music and permitted use
9.1 The event stream and related event links are supplied only for the booked event and access period. They do not give you ownership of the music, downloadable music files, resale rights or permission to rebroadcast the stream through another station, platform or service.
9.2 V1 Party Radio’s licensing arrangements for personalised event streams are still being finalised. We will only deliver paid event streams once the necessary licences and permissions have been confirmed. This does not replace any separate music licensing responsibilities that may apply to the venue or event organiser.
10. Complaints, contact and general terms
10.1 For booking changes, cancellations, complaints or service questions, email [email protected]. Please include your booking reference where available.
10.2 Important booking changes should be confirmed in writing. An informal request from a guest does not change the customer's booking or authorise an additional charge.
10.3 These terms and your accepted quote form the agreement for the booking, together with any later variation we both agree in writing. A later change to the public website does not retrospectively change an already confirmed booking.
10.4 These terms are governed by the laws applicable in Victoria, Australia, subject to any mandatory law or consumer right that applies to you or your event.